Return & Refund Policy

We operate a 30-day return policy, which entitles you to request a return within thirty (30) days from the date of receiving your merchandise.

1. Return Eligibility and Conditions

To qualify for a return, the item must be in brand-new, resalable condition—exhibiting no obvious signs of use, wear, or alteration, with all original tags and labels intact.

Products with specific or branded packaging must be returned in their original packaging, which must remain completely undamaged and free from any defects that could diminish its resale value.

Additionally, a valid receipt or proof of purchase is strictly required to initiate and complete your return request.

2. Return Procedure

To initiate a return, please adhere to the following mandatory protocol:

  1. Submit Request: Contact our customer support team at hrlipin@gmail.com to submit your request.

  2. Authorization: If your return request is approved, we will issue a return shipping label along with comprehensive instructions detailing the packaging and dispatch procedures.

  3. Shipment: Authorized returns must be dispatched exclusively to our designated return center at the following address:

    Return Address: Unit B53, 2/F, Phase 1, Guisheng Industrial Building, 36-40 Tai Lin Pai Road, Kwai Chung, New Territories, Hong Kong

Important Notice: Items sent back to us without a prior authorized return request via email will be strictly rejected and will not qualify for a refund.

For any inquiries regarding returns, please contact us at any time via hrlipin@gmail.com.

3. Damages, Defects, and Order Discrepancies

Please inspect your shipment immediately upon arrival. In the event that an item is defective, damaged, or incorrect, you must contact us immediately so that we may promptly evaluate the issue and implement the appropriate corrective measures.

4. Non-Returnable Items and Exceptions

Certain categories of merchandise are strictly excluded from eligibility for return, including:

  • Perishable Goods: Food, flowers, plants, or other temperature-sensitive items.

  • Customized Products: Special orders, bespoke items, or personalized merchandise.

  • Personal Care Products: Cosmetics, skincare, or beauty products.

  • Hazardous Materials: Flammable liquids, gases, or other hazardous substances.

Please note that we cannot accept returns on sale items or gift cards. If you have concerns regarding a specific product, please contact our support team for clarification.

5. Exchanges

The most efficient method to secure a replacement item is to return the original product via the approved return process. Once the return is accepted and processed, you may execute a separate purchase for the desired item.

6. European Union 14-Day Cooling-Off Period

Notwithstanding the aforementioned policies, if the merchandise is being shipped to a destination within the European Union (EU), you possess the statutory right to cancel or return your order within fourteen (14) days for any reason and without justification.

To exercise this right, the item must comply with the same standards outlined above: it must be unworn, unused, with all tags attached, in its original packaging, and accompanied by a valid receipt or proof of purchase.

7. Refunds

Upon receipt and subsequent inspection of your returned merchandise, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed automatically to your original payment method within 10 business days. Please be advised that banking institutions or credit card issuers may require additional processing time to post the transaction to your account.

If more than 15 business days have elapsed since your return was approved and you have not received your refund, please contact us promptly at hrlipin@gmail.com.